Shipping FAQ's

SHIPPING FAQ'S

HERE ARE THE FACTS:

1. We guarantee to have your box packed up and label printed and shipped same day if the order is in before 2pm EST M-F. If after 2pm EST, it will be shipped next day. 

2. We ship USPS (United States Postal Service)

3. When we fill the order and print the label, you will get an email letting you know. You will also receive the tracking number given to your package. ***Please Note*** When you get the email and you check the tracking, please allow up to 24hrs before it will update. We will pack the order and the mail person picks it up and puts it in the truck. Your package is not scanned into the main system to get updated until the end of their shift. Usually around 8pm-10pm-Midnight EST depending on the day or if it's a holiday or not. 

NOW HERE ARE THE REAL FAQ'S (see what we did there :)

Q. Do you have free shipping?
A. Yes! FREE Standard Shipping in the US. International Shipping is NOT FREE!
All you need to do is SPEND $75 and that will automatically give you free shipping. For Standard shipping (of in-stock items) Please allow 6-12 business days from the date the package was shipped. Your package might take 24-36 hours to process and ship depending on the if the order was placed on Sunday or a Holiday. 
WE ARE NOT RESPONSIBLE FOR THE PACKAGE BEING LATE BECAUSE OF ACTS OF GOD, WEATHER, HOLIDAYS, WRONG SHIPPING INFORMATION, USPS NEGLECT AND OR POSTMAN TAKING OFF OR MISSING ROUTES. 

Q. Do you drop off packages at the post office or does someone pick them up?
A. When you place your order, USPS knows a label is being printed and a package needs to be picked up. We have someone come in usually around 2pm-2:30pm and give us our mail and take our packages.

Q. "I received my package and one or more of my bottles are missing?"
A. If you ordered a Five Star Bottle, then those are drop shipped from the manufacture. That's how we keep the cost low and keep you guys happy!
Q. How long does the Drop Shipping usually take to get to me?
A. Usually the package is a day or two behind. It is coming from the West Coast so please be patient, it will get there!

Q. Do you have international shipping?
A. Yes, but it is expensive. Sorry, but we're honest!
INTERNATIONAL SHIPPING IS NOT FREE.

Q. How much is shipping?
A. Depending on how much you ordered, shipping prices will vary. It's all about the weight. Usually it is around $4-6 dollars for a couple bottles. We don't do flat rate because you would be paying more then you're supposed to. Remember, always Free Shipping for orders $75 and over!
 
Q. What days do you deliver?
A. Standard Free Shipping: Packages shipped using USPS generally deliver Monday - Friday (excluding Holidays). On occasion packages could be delivered on a Saturday.
Q. Can I have my order shipped to a different address?
A. You may place an order to be shipped to an address other than that of your billing address. The billing address must match the address on file with the credit card used at the time of purchase.
 
Military APO/FPO Boxes
All APO / FPO packages will be shipped via United States Postal Service. Please allow for additional transit time (usually 4-6 weeks).
 
International Shipping
We currently ship outside the United States using USPS.

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